Terms of service

By accessing and using Zonara's AI receptionist service, you accept and agree to be bound by the terms and provisions of this agreement.

Zonara provides AI-powered telephone answering, appointment booking, and call management services for appointment-based businesses. Our service operates 24/7 to handle incoming calls according to your configured preferences and business rules.

You are responsible for:

• Providing accurate business information and call-handling instructions
• Maintaining current contact information and calendar integrations
• Complying with applicable laws and regulations in your jurisdiction (including call-recording consent laws)
• Paying all fees associated with your chosen plan

Your privacy matters. See our Privacy Policy for how we collect, use, and protect your information and call data.

Customers of Zonara (HVAC businesses and other service providers) are responsible for obtaining proper SMS consent from their own end-customers in compliance with the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and applicable state laws.

Zonara provides the messaging infrastructure but does not act as the originator of consent. Customers using Zonara to send SMS warrant that they have a lawful basis (express written consent, Established Business Relationship, or other applicable exemption) for each recipient.

For the messaging program details, opt-in mechanism, and supported carriers, see our SMS Policy.

You agree not to use the Zonara service to:

• Send unsolicited marketing messages without proper TCPA-compliant consent
• Transmit unlawful, harassing, defamatory, or fraudulent content
• Impersonate any person or entity
• Attempt to gain unauthorized access to our systems or other customers' data
• Resell or sublicense the service without our written agreement

While we target 99.9% uptime, Zonara does not guarantee 100% availability. We will make reasonable efforts to provide advance notice of planned maintenance windows.

Zonara's liability is limited to the amount paid for services in the month when an issue occurred. We are not responsible for indirect, consequential, or punitive damages.

Either party may terminate this agreement with 30 days written notice. Upon termination, you will have access to download your call data for 90 days.

We may update these terms periodically. Material changes will be communicated via email at least 30 days before they take effect.

These Terms are governed by the laws of the State of New York, without regard to its conflict-of-laws principles. Any dispute arising out of or related to these Terms will be resolved in the state or federal courts located in New York County, New York, and you consent to personal jurisdiction in those courts.

Questions about these Terms? Email legal@zonara.ai or reach Zonara at 100 W Park Ave, Long Beach, NY 11561.