Answers every call and message, 24/7, in your business’s name.
Voice and text, day and night, weekends and holidays. It triages intent, answers questions from your own playbook, books against your real availability, and hands true emergencies to Dispatch.
The loop, start to finish.
The Receptionist runs the same loop on every contact, whether it arrives as a call, a text, or a missed-call text-back.
Picks up in under a second
Every call to your forwarded line is answered immediately — and the greeting says it’s an AI assistant up front. Callers who know they’re talking to a capable AI are routinely impressed; callers who feel tricked become bad reviews.
Figures out what they actually need
New booking, reschedule, question, billing issue, or a true emergency — it triages intent first, then follows the path you configured for each.
Answers from your playbook, not the internet
Hours, services, pricing you’ve approved, policies, service area — all from your configuration. If the answer isn’t in there, it takes a message instead of guessing.
Books against real availability
It checks your live calendar or field-service software, offers real slots, and holds the slot while the caller decides. If a slot gets taken mid-call, it offers the next ones — no double-booking.
Escalates when it should
Upset caller, emergency keywords, billing dispute, a request for the owner — each routes to a human per your rules, with full context attached.
Tuesday, 2:10 PM. You’re under a furnace.
Your phone rings three times while your hands are full of heat exchanger. Without Zonara, those are three customers dialing the next company on the list. With it: the Receptionist picks up before the second ring, tells the caller it’s an AI assistant, hears “garbage disposal, jammed, tomorrow if possible,” confirms the address is in your service area, and books the 11–1 window against your real schedule. The confirmation text is sent before you’re out of the crawlspace, and the whole call — transcript, summary, booking — is waiting on your Today view when you check your phone at the truck.
What a handled call looks like
The Today view collects every call as a summary you can skim — and any of them expands into the full transcript.
🔧 Zonara Home Services · Customers
Friday, Jul 10
Good evening — 16 decisions waiting for you
Here's what I'm handling at Zonara Home Services.
12
Updates live
5
Yesterday's total
$2,183
11
Illustrative transcript — synthetic caller, not a real customer.
What you see
- Every call transcribed and summarized — skim a day’s calls in two minutes
- Bookings landing on your calendar or dispatch board in real time
- After-hours calls captured that would have been voicemail, counted
- A morning brief: yesterday’s calls, today’s schedule, anything needing your eyes
What it never does
Pricing comes from your configured service list — the system blocks off-list quotes at the tool layer, not just in the prompt.
No veterinary clinical guidance, no diagnosing a furnace over the phone. It captures symptoms for your team and escalates anything clinical or technical.
It discloses it’s an AI in the greeting, answers "am I talking to a person?" truthfully, and always offers a human handoff.
No arrival-time promises outside your dispatch commitments, no outcomes the booking system doesn’t support.
These guardrails are enforced by the system — checked in code before an action runs, not just written into a prompt.
Common questions about Receptionist.
Does it sound robotic?+
What happens when it doesn’t know the answer?+
Can callers still reach a real person?+
How do I change how it answers?+
The rest of the fleet
Hear it before you buy it.
The voice demo on this site is the same engine that would answer your phone. Try it, then book a demo and we'll map your leaks live.