Asked before signing up.

No. You keep your number exactly where it is and forward it to Zonara — a carrier code that takes about two minutes on the go-live call. Leaving is just as easy: remove the forward. No porting, no paperwork, no hostage situation.

Days, not months. Forwarding takes minutes; the configuration interview takes about 30 minutes of your time; we do the rest. Your agents show up configured — you don’t build anything.

Three things: access to your calendar or practice/field software, about 30 minutes for the onboarding interview, and your call-handling preferences — what counts as an emergency, who gets woken up, what you will and won’t quote over the phone.

No. Your phones, your number, your carrier — nothing changes on your side except where unanswered calls end up.

A Google Calendar is enough to start — Zonara books against it from day one. If you later adopt field-service or practice software, Zonara layers on top without re-onboarding.

Listen for yourself — the voice demo on this site is the same engine. It speaks naturally, handles interruptions, and tells callers it’s an AI up front. In practice, callers who know they’re talking to a capable AI are more impressed than put off — and anyone who wants a human gets one, always.

Three layers. First, every agent starts in approve-first mode — it asks before it acts, until you promote it. Second, anything it’s unsure about escalates to a human with full context. Third, every action is audited: you can ask "why did you do that?" about any call, booking, or message and get the actual reasoning. Mistakes get caught, explained, and turned into fixes — not buried.

Yes, in plain English. "Stop offering Saturday appointments." "Always ask if the unit is under warranty." "Don’t book Dr. Patel after 3pm on Fridays." You send a chat message, the change previews, you approve it, and it’s live in minutes. No settings maze, no support ticket.

No. Outreach cadences are short, low-pressure, and frequency-capped in code. One "stop" from a customer halts everything on every channel, instantly.

They get one. Refusing a human handoff is a hard rule the agents cannot break — warm transfer when someone’s available, a committed callback when they’re not.

Compliance is built into the system, not left to policy documents. Consent is captured and recorded per contact, per channel — and the outbound system checks it in code before any message sends. Messages respect quiet hours in the recipient’s own timezone, and marketing outreach is held to a stricter consent standard than transactional reminders.

Any opt-out — "STOP", a verbal request on a call, an email — halts all outreach to that person across every channel immediately. Not within days. Immediately.

Yes, proactively, in the greeting — and it always answers "am I talking to a person?" truthfully. Several states require this; we treat it as the default everywhere because it’s also just the right call.

Recording disclosure is on by default in the greeting for every location, regardless of state — the stricter rule governs, since you can’t know where a caller is standing. Recordings and transcripts are encrypted in transit and at rest.

Your data is isolated per location and per organization, encrypted everywhere, and every access is logged. Zonara doesn’t sell data, and agents can never see or touch another business’s information.

It’s the design case. One location on ServiceTitan, another on Housecall Pro, a third on a Google Calendar — Zonara sits on top of each location’s existing stack. Nothing gets ripped out, and you still get one comparable view across all of them.

Yes. Each location keeps its own configuration — hours, services, escalation rules — under org-level rules you set once. Local flexibility, central standards.

Yes, in plain English: "which location missed the most calls last week?" or "no-show rates across Texas this month." You can also push changes everywhere at once — "set holiday hours at every location" — previewed per location before anything applies.

Forward their number, run the onboarding interview, go live — on whatever systems they came with. Their numbers join your comparable KPI surface from the first week, and each fold-in gets faster than the last.

Plans start at $1,500/month — full details on the pricing page. For multi-location and anything custom, talk to us — pricing follows what we configure for you.

See the pricing page for current terms. Structurally, leaving is always easy: you forward your number rather than porting it, so offboarding is removing a forward — your number was never ours to hold.

A person. US-based support responds within one business day — and at this stage, you’ll often be talking to the founder directly.