Turns no-shows and missed jobs back into booked revenue — and proves it.
When an appointment is missed or a job falls through, Recovery runs the follow-up your team never has time for: confirms, nudges, calls, rebooks against real availability — and only counts the dollars when the rebooked job actually completes.
The loop, start to finish.
Recovery works two jobs: stopping no-shows before they happen, and winning back the ones that happen anyway.
Confirms before the visit
A confirmation ladder ahead of every appointment — days out, the day before, hours before — so cancellations surface while the slot can still be refilled.
Detects the no-show honestly
A no-show is marked by your staff with one tap, synced from your practice or field software, or confirmed by a quick prompt to your team. The system never declares a no-show on a guess — a false "we missed you" call to a client who showed up is worse than a missed recovery.
Runs the recovery cadence
A friendly text first, a call if there’s no reply, a rebooking link, then a final follow-up — spaced over days, low-pressure, and always with an easy out.
Rebooks against real availability
When the customer engages, the slot is booked into your live calendar on the spot — not a "we’ll call you back."
Counts it only when it’s real
A recovery is counted only when the rebooked appointment actually completes. Booked-but-not-done shows as pipeline, never in the headline number.
Thursday, 9:15 AM. The 9:00 never answered the door.
Your tech taps “no-show” on his phone and drives to the next job — that’s the whole human effort involved. Recovery sends a friendly text mid-morning: “Sorry we missed each other — want to grab another time?” No reply by afternoon, so it calls, gets voicemail, and leaves a rebooking link. Friday morning the customer taps the link and takes Tuesday at 2:00 — a real slot, held and confirmed on the spot. When that Tuesday job completes, and only then, the ledger counts the recovered dollars, with the original missed appointment attached as the receipt.
The ledger it answers to
Recovered revenue lands here only when the rebooked appointment completes — every dollar traceable to the appointment behind it.
🔧 Zonara Home Services · Customers
Friday, Jul 10
Good evening — 16 decisions waiting for you
Here's what I'm handling at Zonara Home Services.
12
Updates live
5
Yesterday's total
$2,183
11
What you see
- Recovered revenue on the dashboard — each entry traceable to the appointment behind it
- "Scheduled recoveries" tracked separately as pipeline until they complete
- Confirmation and recovery rates per week, so you can see the leak closing
- Escalations when a client no-shows repeatedly or asks for a human
What it never does
Friendly, low-pressure, respectful of the customer’s time. No manipulative urgency — that’s a hard rule, not a tone suggestion.
Quiet hours in the customer’s own timezone, opt-outs honored instantly across every channel, frequency caps enforced in code before any message sends.
Recovery only starts from an explicit no-show signal — staff-marked or system-synced — never from an inference alone.
One appointment credits at most one workflow, and nothing counts until the job completes. The revenue view is built to survive your accountant asking "says who?"
These guardrails are enforced by the system — checked in code before an action runs, not just written into a prompt.
Common questions about Recovery.
How does it know someone no-showed?+
Won’t customers find the follow-up annoying?+
How is "recovered revenue" calculated?+
Can I approve messages before they go out?+
The rest of the fleet
Hear it before you buy it.
The voice demo on this site is the same engine that would answer your phone. Try it, then book a demo and we'll map your leaks live.